Which customers do Ofgem protect?
Under Ofgem’s safety net, the energy supply of Green Network Energy’s and Simplicity Energy’s customers will continue and outstanding credit balances of domestic customers will be protected. Customers of Green Network Energy and Simplicity Energy will be contacted by their new supplier, which will be chosen by Ofgem.
Who are Ofgem and what do they do?
Ofgem is the Office of Gas and Electricity Markets. Our role is to protect consumers by working to deliver a greener, fairer energy system. Our organisational strategy and objectives for protecting consumers, supporting decarbonisation and improving the energy system.
What powers do Ofgem have?
We have powers to carry out market reviews of activities connected with the generation, transmission and supply of electricity and the transportation and supply of gas. Find out more at why and how we investigate.
Who do I complain to about energy suppliers?
Complain to Ofgem if you can’t resolve an issue with a network operator or a comparison website accredited by the Ofgem Confidence Code. Energy Ombudsman complaints form or call 0330 440 1624.
Why was SSE fined by the regulator Ofgem?
Energy supplier SSE has been fined £2.06m by the regulator Ofgem for failing to publish inside information about the wholesale energy market. SSE failed to publish timely information about future availability of its generation capacity, Ofgem said.
What do you need to know about SSE energy?
We’re SSE. We listen. you don’t need to call us to be heard. We know that home is the most important place in the world. So we’re dedicated to making sure every home works brilliantly.
When does the sale of SSE take place?
We expect this to happen in late 2019 or early 2020. After the sale, the SSE brands will continue to operate as normal, so there will be no immediate changes and no interruption to your service.
When did Ofgem plan to halve returns on investment?
The industry revolt began brewing last summer when Ofgem initially set out plans to halve the returns allowed on investment in the UK’s transmission cables and gas pipes to protect household energy bills.
