What is CMDB in OTRS?

CMDB is the abbreviation for Configuration Management Database and is a term from ITIL®. It was initially intended as a database containing managed objects (assets) and their dependencies.

How is data loaded into CMDB?

You can import data to the CMDB using Import Sets. Import sets find files of information (in formats such as XML, Excel, or CSV), import them, and transform them onto the required table. This process can be scheduled or performed on demand.

What is CMDB record?

A CI’s record includes all of the relevant data, such as manufacturer, vendor, location, etc. Configuration items can be created or maintained either using tables, lists, and forms within the platform, or using the Discovery application.

How do I export data from ServiceNow to excel?

Right click the column header in the list and select Export > Excel (. xlsx)Alternatively, you can choose to export to CSV, PDF, or even XML, JSON or to an Export Set. This will export all records on the given table using the query criteria specified in the breadcrumbs.

What are stored in CMDB?

The CMDB or the Configuration Management Database is the system of record that stores the information about infrastructure and service management in the form of entries called CIs (Configuration Items). It can also store the CI to CI relationships.

How do I install OTRS on Windows 10?

Here’s a step by step guide: Step 1 – Download OTRS: go to this link, look for the Windows Installer and download it. Step 2 – Install OTRS: go to the directory where OTRS installer was downloaded and execute it. 2.1 – Choosing installation language: choose the installation language you feel more comfortable with.

What does CMDB and asset management in OTRS Community Edition do?

The CMDB allows creating new configuration items (CI), defining relationships and dependencies between CIs and linking CIs to Tickets and other ITSM features in ( (OTRS)) Community Edition. Altnix provides consulting, implementation, and support services for CMDB and Asset Management in ( (OTRS)) Community Edition.

Where do I change attribute definition in OTRS?

Attribute changes and amendments can be done in the graphical configuration area by selecting “change class definition”: In order to assure the consistency of the data managed in OTRS::ITSM, information created in the admin area of the system cannot be deleted as a general rule.

How to connect OTRS with the cmdbconnector?

Finally, we can start configuring the Process “New Server Request”. In the Admin-Menu go to “Process-Management” and create a new process. Once you created the process, you can start adding new activities, activity dialogs, transitions and transition actions.