What are the three types of events ITIL?

There are three event categories defined in the best practice of ITIL. Each type must be managed in a different way, but each type is relatively easy to understand. The three types of event category are Informational, Warning and Exception.

What are the different types of events in ITIL?

The typical event lifecycle is:

Event occurrence. Events occur 24 x 7 x 365.
Event notification. Notifications are typically sent by monitoring tools or CIs (configuration items).
Event detection.
Event logged.
Event filtering and correlation.
Event response / further action.
Closing the event.

What are two types of event monitoring tools ITIL?

There are two types of these tools available: Active monitoring tools – poll key configuration items’ status and availability. An exception generates an alert. Passive monitoring tools – detect and correlate alerts from CIs.

What are the classification of events?

Events can be classified on the basis of their size, type and context (event education, 2013). There are three main categories which events go under. These events are private, corporate and charity which are explained below.

What is the definition of an event in ITIL?

What is an Event in ITIL? According to ITIL v3, an Event is defined as the detectable occurrence of a change of state and has significance for the management of the IT Infrastructure or the delivery of IT service. Events are typically created by IT Services, Configuration Item (CI), or the monitoring tools.

Who is responsible for event management in ITIL?

Events are created by Configuration Item (CI) or the monitoring tools. Event Management ensures that all CIs are constantly monitored and define a process to categorize these events so that appropriate action can be taken if required. IT Operation Manager is the process owner of this process.

Where are the informational events stored in ITIL?

i) Informational (INFO): These are generated purely for informational purpose and generally, denote successful completion of a task. These are the type of event that does not require any immediate action and does not represent an exception. These are stored in the log files for a predetermined period of time.

What happens during the filtering step in ITIL?

During the filtering step, the event will receive a level of correlation (type: informational, warning, or exception). The filtering step is not always mandatory, some CI’s have significant events that are communicated directly into the management tool (even if they are duplicated).